Privacy Policy

Introduction

nu9 ("we", "us", or "our") operates the online gaming platform available at https://nu9.bet. We are committed to safeguarding the privacy and personal data of every user who accesses or registers on our platform. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you hold over your own data.

By accessing nu9 and using our services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all players based in Bangladesh and complies with generally accepted data protection principles for online gaming services.

Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal data we may collect include:

• Identity and contact information: full name, date of birth, email address, mobile number, and residential address in Bangladesh (Dhaka, Chittagong, Sylhet, or other divisions).
• Account credentials: username and hashed password created at the time of registration.
• Financial data: transaction records related to deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, or other supported payment channels, as well as wagering histories.
• Device and technical data: IP address, browser type, operating system, device model, and session activity logs collected automatically when you use nu9.
• Communications and support data: any messages, queries, or complaints you submit through our support channels, including details you voluntarily provide.

We do not intentionally collect data from individuals under 21 years of age. If you are under 21, please do not use nu9. Should we discover that data from an underage individual has been collected, we will delete it promptly upon verification.

How We Use Your Information

The personal data we collect is used strictly to operate, improve, and secure our platform. Specifically, we use your information to:

• Create and manage your nu9 account, verify your identity, and process deposits and withdrawals.
• Provide access to live cricket betting markets, premium slots, live casino tables, and other gaming products available on the platform.
• Communicate with you about account activity, bonus offers, promotional updates, and important policy changes.
• Detect and prevent fraud, money laundering, unauthorized access, and any other activities that violate our Terms & Conditions.
• Comply with applicable legal obligations and respond to lawful requests from competent authorities.
• Analyse platform usage patterns, improve features and game offerings, and personalise your experience on nu9.

Data Sharing and Disclosure

nu9 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors (such as payment processors for bKash, Nagad, and Rocket transactions, identity verification services, and platform analytics providers) who process data solely on our behalf under strict confidentiality obligations.
• Legal compliance: when disclosure is required by law, court order, or government authority, we will disclose only the minimum information necessary.
• Business transfers: in the event of a merger, acquisition, or restructuring of nu9, your data may transfer to the successor entity subject to the same privacy protections.

We require all third parties handling your data to implement security measures that meet or exceed industry standards. We do not permit third parties to use your data for any purpose other than those explicitly described in this policy.

Cookies and Tracking Technologies

nu9 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how users interact with our platform. Cookies are small text files stored on your device by your browser. Some cookies are essential for the platform to function correctly, while others help us improve performance and tailor content to your interests.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the nu9 platform. We do not use cookies to collect sensitive personal or financial information beyond what is required for session management.

Data Retention

nu9 retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes described in this Privacy Policy. For active accounts, data is maintained to ensure seamless access to all platform features, including your betting history, bonus eligibility, and payment records.

When your account is closed or inactive for an extended period, we will retain a minimum record of your data for up to five years to comply with applicable legal, regulatory, and anti-money-laundering obligations. After this retention period, your data will be securely deleted or anonymised so it can no longer be linked to you personally.

Your Rights Over Your Data

As a nu9 user, you hold meaningful rights over your personal data. Subject to verification of your identity, you may exercise the following rights at any time by contacting our support team:

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete information in your account.
• Right to erasure: request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: ask us to limit how we use your data in certain circumstances.
• Right to object: object to our use of your data for direct marketing or profiling activities.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a brief description of your request. We will acknowledge and respond within a reasonable timeframe. Please note that certain requests may be subject to identity verification before we can fulfil them.

Security of Your Information

nu9 employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure hashing of passwords, regular security audits, and restricted staff access on a strict need-to-know basis.

While we take every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. In the unlikely event of a data breach affecting your personal information, we will notify you promptly and take all necessary steps to mitigate any potential harm.

Third-Party Links

The nu9 platform does not contain links to external third-party websites for commercial purposes. Any content references to payment services such as bKash, Nagad, or Rocket are made solely in the context of describing available deposit and withdrawal methods on our platform. nu9 is not responsible for the privacy practices of any third-party service providers and encourages you to review their respective privacy policies before using their services.

Changes to This Privacy Policy

nu9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform functionality. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of nu9 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any material change, you should stop using the platform and may request deletion of your account and associated personal data by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nu9 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected] — our support team is available seven days a week to assist you with any data privacy queries.